Q: How do I book a wellness session?

A: Bookings are managed by the hotel. Please contact the hotel reception or concierge to schedule your wellness session and confirm the available times.

Q: Can I request a therapist of a specific gender for my session?

A: We understand that some guests may have a preference for a therapist of a particular gender identity. At this time, our services are provided by a highly qualified male therapist. As our team grows, we will update the availability with additional options. Your comfort is our priority, and we will do our best to accommodate your needs.

Q: How do I prepare for my therapy session? 

A: Before your therapy session, make sure to hydrate well, avoid heavy meals, and communicate any specific concerns or preferences to your therapist.

Q: What should I wear? 

A: Wear comfortable clothing that allows easy access to the areas to be treated. Our therapists prioritise your comfort and modesty during the session.

Q: How to get the most benefits from my session? 

A: To maximise the benefits of your session, communicate openly with your therapist about your preferences, areas of focus, and any discomfort. Relax, breathe deeply, and let the therapist know if the pressure or technique needs adjustment. After the session, stay hydrated and take a moment to rest and integrate the therapeutic effects.

Q: What if I have specific health concerns or conditions?

A: Inform the hotel and our therapists of any health concerns prior to your session. We will assess your situation and suggest suitable therapies or alternatives to ensure your safety and comfort.

Q: What if I book a wellness session but decide I want physiotherapy?

A: If you feel that you need physiotherapy during your wellness session, please speak to your therapist. They will assess your needs and, if necessary, arrange for a physiotherapy session at the corresponding rate.

Q: What happens if I need to cancel my appointment?

A: Cancellations are managed by the hotel’s reception. Please inform them as soon as possible if you need to cancel your session. Unfortunately, same-day cancellations may still incur a fee to account for therapist scheduling and the missed opportunity to fill the slot.

Q: How do I provide feedback on my experience?

A: Feedback can be provided directly to the hotel management, who will relay it to us. We value your input and use it to continually improve our services.