Cancellation Policy

To ensure we can provide the best service to all clients, we kindly request that cancellations or rescheduling be made at least 24 hours before your appointment. If you cancel less than 24 hours before the scheduled time or fail to show up, the full service fee will not be reimbursed.

We understand that unexpected situations arise and will do our best to accommodate rescheduling requests. Please inform us as soon as possible to avoid cancellation fees.

Thank you for your understanding.

Service Delivery and Scheduling

Service Availability: Our wellness services are available to hotel guests as scheduled and based on availability. Each session is a maximum of 60 minutes.

Booking Process: Hotel management is responsible for coordinating bookings and ensuring that guests are informed of the session details and any requirements.

On-Site Presence: Our therapists will be present at the hotel for the agreed-upon times and will follow the hotel's check-in and check-out procedures to ensure a seamless experience.

Conduct and Safety

Behavioral Standards: We enforce a zero-tolerance policy for any inappropriate behavior during sessions. This ensures a professional and respectful environment for all guests.

Safety Procedures: Therapists adhere to a strict check-in and check-out process with the hotel reception. This protocol helps maintain safety and accountability.

Health Considerations: We assess each therapy to ensure it is appropriate for the guest's health conditions. We will inform the guests of any potential contraindications and suggest alternative therapies if necessary.

Privacy and Confidentiality

Information Handling: We will collect and use guest information solely for the purpose of providing wellness services and ensuring a secure and safe environment. This includes contact details and session-specific information.

Data Protection: We implement stringent measures to protect personal data from unauthorized access and ensure it is used only as required for service provision.

Feedback and Resolution

Guest Satisfaction: We value feedback from hotel guests and management. Should any issues arise, or if a guest is dissatisfied, we encourage direct communication with our team to address and resolve concerns promptly.

Continuous Improvement: We use feedback to continually improve our services and ensure the highest level of satisfaction for hotel guests.

Contractual Agreements

Service Agreements: Detailed terms and conditions related to our services are outlined in the contractual agreement between our company and the hotel. This includes specifics on service provision, payment arrangements, and additional terms as applicable.